AARP's Fraud Watch Network says its helpline is hearing from more people about a scam that starts with a call or text that seems to come from your bank's fraud department. The caller says there is suspicious activity on your account and you must act right now. Then comes the twist that gives it away: to "protect" your money, you are told to move it. That might mean a wire transfer, a payment app, or taking out cash and depositing it into a cryptocurrency ATM, often found in convenience stores and gas stations. Once the money leaves your account, it goes straight to the scammer and is almost never recovered.
Crypto ATMs have become the scammers' preferred way to collect. FBI complaint data for 2025 shows about 13,460 complaints and roughly $388 million in losses involving these kiosks, and more than $300 million of that came from people over 50. On October 8, regulators in 34 states reached a settlement requiring Coinme, which runs about 6,000 crypto kiosks with Coinstar, to close its machines in those states or pay a further penalty. Fewer machines will help, but the phone call that starts the scam hasn't changed.
October is Cybersecurity Awareness Month, and banks, AARP and regulators are all flagging the same pattern: real-sounding fraud alerts used to rush people into moving money before they can stop and check. Crypto ATMs remain widely available even as some states restrict or ban them, and a single visit can wipe out years of savings.
▶ How to Protect Yourself
- Your bank will never ask you to move money to "keep it safe." Any request to withdraw cash, buy crypto, use a crypto ATM, or send money to a "safe account" means it's a scam. Hang up.
- Call your bank yourself using the number on the back of your card or on your statement, or check your account in the bank's own app. Don't use a number or link the caller gives you.
- Don't trust caller ID. Scammers can make any name or number appear, including your bank's.
- Be suspicious of anyone who tells you to keep it secret from your bank branch, family or friends. Real fraud teams don't do that.
- Never hand cash or valuables to anyone who comes to your home or asks to meet you, whatever they say about protecting your account.
- If you've already sent money, call your bank immediately, report it at ReportFraud.ftc.gov and ic3.gov, and call the AARP Fraud Watch Network Helpline at 877-908-3360 for free support.